Returns & Exchanges
Returns & Exchanges Policy
At Necelle, we are deeply committed to providing you with exceptional quality and a flawless shopping experience. Every tungsten ring we craft is made with precision and care — but if for any reason you are not fully satisfied with your purchase, we’re here to make it right.
30-Day Return Window
You have 30 days from the date of delivery to request a return or exchange. To be eligible, your item must be:
- Unworn, unaltered, and in its original condition.
- Returned in the original packaging (including the box, pouch, and any included accessories).
Once your return is received and inspected, we’ll send you an email to confirm its approval and process your refund or exchange promptly.
Exchanges
If your ring doesn’t fit perfectly, don’t worry — we offer easy exchanges.
Simply contact our support team with your order number and the desired new size. We’ll guide you through the quick exchange process.
💡 Tip: Please refer to our Size Guide before ordering to minimize sizing issues.
Non-Returnable Items
For hygiene and quality control reasons, the following cannot be returned:
- Customized or engraved rings
- Gift cards
- Final sale or clearance items
Return Shipping
Customers are responsible for return shipping costs, except in cases of:
- Wrong item received
- Damaged or defective product upon arrival
If your item arrived damaged, please contact us within 7 days of delivery with clear photos so we can assist you immediately.
Refund Processing
Refunds are issued to the original payment method within 5–10 business days after we receive your return.
Contact Us
If you have any questions or need help with your return or exchange, our support team is always here to assist:
📧 contact@realtungsten.com